Sway Duo

Shipping & Returns Policy

Order Processing & Dispatch

• Orders are processed within 1–2 business days of receipt (excluding weekends and public holidays).
• You will receive a shipping confirmation email with tracking details.

Estimated Delivery Times

• Standard delivery: 4–7 business days
• Expedited shipping: 1–3 business days

Shipping Delays

• We do our best to deliver on time, but delivery estimates aren’t guaranteed.
• If there’s a delay (e.g. weather, carrier issues), we’ll notify you ASAP.

Damaged or Lost Items

• If your package arrives damaged or is lost in transit, please contact us immediately at Info@allvase.com We’ll initiate a claim and either reship or refund your order.

↪ Returns & Refunds Policy

Return Window

• You may request a return within 14 calendar days of the date you receive your order. This aligns with common U.S. practices and is clearly disclosed pre‑purchase. 

How to Initiate a Return

1. Email us at info@allvase.com with your order number and reason for return.
2. We’ll respond within 1 business day with instructions and the return address.

Condition of Returned Items

• Items must be unused, unwashed, and in their original packaging (tags intact).
• Personalized, custom, perishable, or hygiene items (e.g. skincare, flowers) are non‑returnable.
• If items arrive damaged or not as described, they’re eligible for return even outside the usual window under consumer protections 

Return Shipping Costs

• Return shipping cost is the responsibility of the customer unless:
  • The item is defective, damaged, or incorrect, or
  • We failed to disclose return shipping charges pre‑purchase.
• In those cases, we’ll cover the return shipping or provide a prepaid label.

Refund Processing

• Refunds (minus any shipping costs) will be issued within 14 days of receiving the returned item or proof of shipment—whichever is sooner.
• Refunds are returned using the original payment method unless otherwise arranged.
• Please allow 3–5 business days for the refund to appear in your account after issuance.

Exchanges & Store Credit

• We offer exchanges or store credit at customer request (subject to availability).
• In cases of change-of-mind returns, store credit may be offered as an alternative at our discretion.

Restocking & Inspection Fees

• No restocking fee is charged if items meet return criteria.
• If returned items show signs of wear, damage, or are missing parts/tags, a partial refund or restocking fee up to [e.g. 20%] may apply or the return may be refused.

Additional Legal & Practical Information

Legal Requirements & Compliance

• U.S. state laws (e.g., NY, CA, FL) require clearly posted return policies; if none is posted, default rules may apply.
• We comply fully with federal and state consumer protection regulations and refund policies.

Visibility of the Policy

• Our shipping & returns policy is easily accessible from the website footer, checkout pages, confirmation emails, and our customer support center—consistent with best practices.

Changes to the Policy

• We may update this policy occasionally; the most recent version will always be posted on our site with an updated "Last updated" date.